Overview

Thank you for choosing PhoneYard for your phone repair needs. We strive to provide high-quality services, but we understand that situations may arise where you need to return or exchange a repaired device. Please review our Returns and Exchange policy below.

1. Eligibility for Returns and Exchanges

  • Defective or Incorrect Repairs: If you receive a device with a defect or if the repair performed does not match the initially agreed-upon service, you may be eligible for a return or exchange.
  • Warranty Issues: Our repairs come with a [number]-day warranty. If you experience issues covered by the warranty during this period, you are eligible for a return or exchange.

2. How to Initiate a Return or Exchange

  • Contact Us: Reach out to our customer service team at [contact@phoneyard.co.uk] within [number] days of receiving your repaired device. Provide your order number, a detailed description of the issue, and any relevant photos.
  • Evaluation: Our team will assess your request and provide instructions on how to proceed. In some cases, we may request additional information or photos to better understand the issue.
  • Approval: Once your return or exchange request is approved, you will receive further instructions on packaging and shipping the device back to us.
  • Return the Device: Ship the device back to us in its original packaging (if available) and include any accessories provided during the initial repair.

3. Conditions for Returns and Exchanges

  • Original Condition: The device must be returned in its original condition, with no additional damages or alterations.
  • Accessories: All accessories provided during the initial repair must be included in the return package.
  • Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to our error or a defective repair.

4. Refund or Exchange Process

  • Refund: If eligible, a refund will be processed within [number] days of receiving the returned device.
  • Exchange: If you prefer an exchange, we will work with you to provide a replacement device or reperform the necessary repairs.

5. Contact Information

If you have any questions or concerns regarding our Returns and Exchange Policy, please contact us at:

6. Important Notes

  • Please backup your data before sending your device for repairs, as we cannot guarantee the safety of your data during the repair process.
  • Our warranty does not cover damage resulting from misuse, accidents, or modifications.

Thank you for choosing PhoneYard. We appreciate your understanding and cooperation.