Welcome to PhoneYard! Please carefully read the following terms and conditions before using our website. By accessing or using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our website.

1. Introduction

These terms and conditions govern your use of PhoneYard’s website, located at phoneyard.co.uk, and any related services provided by us.

2. Repair Process

  • Assessment: Upon bringing in your phone for repair, our technicians will assess the issue and provide you with a diagnosis and repair quote.
  • Approval: Approval: We will not proceed with any repairs without your explicit approval of the diagnosis and quote.
  • Repair: Once approved, we will proceed with the repair as quickly as possible. However, repair times may vary depending on the complexity of the issue and the availability of parts.

3. Products and Pricing

  • Product Information: We strive to provide accurate product descriptions and images. However, we do not guarantee the accuracy, completeness, or reliability of any product information on our website.
  • Pricing: All prices on our website are in GBP (£) and are inclusive of VAT. We reserve the right to change prices at any time without prior notice.

4. Orders and Payments

  • Order Confirmation: When you place an order with us, you will receive an order confirmation via email. This confirmation does not constitute our acceptance of your order; it is a confirmation that we have received it.
  • Payment: We accept payments through 3rd Parties such as Stripe, VISA, Master Card and Google Pay. Payment is due at the time of placing the order.

5. Shipping and Delivery

  • Shipping: We ship to addresses within the UK and outside the UK. Shipping costs and delivery times may vary, and details can be found on our Shipping Information page.
  • Delivery: We aim to dispatch orders within 2-4 working days. However, delivery times are estimates and not guaranteed.

6. Returns and Refunds

  • Returns: We accept returns within 7 days of the delivery date. Please refer to our Returns Policy for detailed instructions on returning products.
  • Refunds: Refunds will be processed within 30 days of receiving the returned product.

6. Privacy Policy

  • Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you agree to the terms outlined in our Privacy Policy.

7. Intellectual Property

  • All content on our website, including images, logos, and text, is the property of PhoneYard and is protected by intellectual property laws.

8. Governing Law

  • These terms and conditions are governed by the laws of England and Wales.

9. Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at contact@phoneyard.co.ukThank you for choosing PhoneYard!